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Confidence to handle conflict at work - Wingwomen Podcast with Isabel Berwick




Do you ever feel like you're not confident enough to handle workplace conflict, difficult colleagues or toxic bosses? This episode of our video podcast Wingwomen is packed with practical advice and inspiring stories to help you conquer self-doubt and build the confidence you need to succeed.


Join our host Valerie Mocker and Isabel Berwick, Financial Times podcast host and author of "The Future-Proof Career," for a candid conversation about navigating the complexities of work and life.



Key Takeaways to Boost Your Confidence:


  • Overcoming Self-Doubt: Isabel shares her personal experience of taking a leap of faith and embracing new challenges, even when faced with uncertainty.

  • Managing Conflict with Confidence: Discover practical strategies for navigating difficult conversations and resolving conflict constructively.

  • Building a Supportive Network: Learn the importance of "Wingwomen" in fostering your confidence and career growth.

  • Harnessing the Power of AI: Explore how AI tools can even help you manage conflict.

  • Prioritizing Self-Care: Valerie and Isavel shares how they avoid the "Busy Bee trap" and make more time for self-reflection and personal development.


Tune in to this episode of Wingwomen and unlock your full potential!



Key chapters in this episode:


The Confidence Conundrum (00:00:00 - 00:04:35)

  • Introductions and setting the scene at the Hampstead Heath Ladies' Pond.

  • Exploring the misconception of confidence and acknowledging self-doubt.

  • Isabel's story of taking a leap of faith with her podcast.

  • Valerie's definition of confidence: "The ability to do things without constantly questioning yourself."


Wingwomen and Energy Vampires (00:04:35 - 00:17:37)

  • The importance of a supportive network and identifying "wing women" at work.

  • Navigating "energy vampires" and their impact on confidence.

  • The role of corporate structure in providing resources and opportunities.

  • The challenge of conflict avoidance and people-pleasing tendencies.


Conflict: Fight, Flight, or Face It? (00:17:37 - 00:24:19)

  • Valerie and Isabel's personal experiences with conflict avoidance.

  • Practical tips for managing conflict: taking a break, the "onlooker" technique.

  • The impact of childhood experiences on workplace behavior.

  • Distinguishing between productive and negative conflict.


Can AI Be Our Conflict Counselor? (00:24:19 - 00:30:32)

  • Exploring the potential of AI in conflict resolution.

  • Isabel and Valerie's experiences using AI to manage communication.

  • AI as a tool for neutralizing bias and de-escalating tension.


The Busy Bee Trap and the Search for Balance (00:30:32 - 00:38:28)

  • The challenge of prioritizing personal and professional development.

  • Strategies for avoiding the "Busy Bee trap" and making time for learning.

  • Isabel's and Valerie's insights on finding time for reading and self-reflection.


The Power of Listening and Human Connection in the Age of AI (00:38:28 - 00:44:52)

  • Isabel's key takeaway: learning to be a better listener.

  • Valerie's "people compass" technique for understanding colleagues.

  • The importance of human connection in a tech-driven world.





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